Unhappy Car Insurance Customers!

Following on from an article we read over at Insurance Times‘Motorists Slate Insurers’, HomeApproved would like our readers to pass on their comments and experiences with their motor insurer.

If you have taken out comprehensive, third party fire and theft or even simple car insurance cover, let us know your experience of the buying process and making a claim.

One in five motor customers rated their insurance provider as ‘poor’ or ‘very poor’, according to research motoring website and magazine Auto Trader. More than a quarter of respondents who had made a claim on their car insurance were unhappy with the outcome. Common complaints included:

  • Claims taking too long to process
  • Pay-outs being too small
  • Claims not being paid at all
  • Claims being deemed invalid

The results, from a poll of 4,500 motorists nationwide, showed that negative perceptions of insurers persisted, with 55% of respondents believing that insurance companies were more interested in making money than protecting customers, and 53% believing that insurance companies try to avoid paying claims.

The survey also showed that loyalty to an insurer continued to fall, with just 24% intending to renew their policy with their current insurer if the premium remained about the same. One-third said they would collect online quotes from insurers when renewing their policies, and 37% that they would use price comparison sites.


Hi My name is Andrew and my area of expertise is car insurance. I have many years experience within the industry and have built up a considerable amount of knowledge.

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Posted in Car Insurance, Insurance Marketing, New Drivers, Simple Car Insurance, Young Drivers

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